Refund & Return Policy

At Bluvia, we want you to love your purchase. If you’re not fully satisfied, we’re here to help.

1. Returns:

• You have 14 days from the date of delivery to request a return.
• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

2. Refunds:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.

3. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team within 14 days of receiving your order.

4. Return Shipping:

• You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. How to Initiate a Return:

• To start a return, please contact us at hello@bluviashop.com. Provide your order number and the reason for your return, and we’ll guide you through the next steps.

Contact Us

If you have any questions about our refund and return policy or need further assistance, please feel free to reach out to us:

• Email: hello@bluviashop.com

We're here to help!